Appointments

On normal working days reception is open from 8.00am to 6.30pm during this time you are able to book appointments for any of our Doctor or Nurse Clinics.

For the Doctors appointments you have the following options:-

• You may book an appointment up to 2 weeks in advance.
• We also hold a proportion of appointments that can be booked up to 48 hours in advance.
• A large percentage of our appointments can be booked on the day for conditions that need to be seen where a pre-booked appointment is not appropriate.
• Appointments are also offered for a telephone consultation with your Doctor when a face to face consultation is not necessary (i.e. reporting back on an ongoing condition where examination is not necessary).  We would endeavour to book an appointment and then the Doctor would telephone you as near to this time as possible.

The Practice is also open for extended hours, the times of these surgeries can be found below: -

Estuary View:

• Monday 6.30pm - 7.30pm
• Tuesday 6.30pm - 8.30pm
• Wednesday 7.00am - 8.00am

Whitstable:

• Wednesday 7.00am - 8.00am

Chestfield:

• Thursday 7.00am - 8.00am

These surgeries are manned by Duty Doctors (GPs of the Practice).  These appointment times are outside of the normal working hours and the other services provided by the surgery from 8.00am - 6.30pm will not be available. 

Please pick up a leaflet from Reception

Missed Appointments

If you miss your appointment, someone else will not be able to see a doctor or nurse. Please ring in and cancel if you are unable to keep your appointment for any reason.

Telephone Advice

Sometimes you may prefer to consult your doctor or nurse by telephone. To arrange a telephone consultation, phone for an appointment in the usual way and ask to speak to the doctor or nurse on the telephone. You will be asked for a telephone number for the doctor or nurse to contact you for your consultation.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results

Please call after 2.00pm to enquire about your test results as our reception staff will have more time to deal with your request between these times.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.