Annual Patient Survey

2022 Results

Q1 I find the Patient Co-ordinators (Receptionists) at my surgery helpful?

Answered: 3,064
Skipped: 0

Answer choices	Percentage	Responses
Strongly agree	64.07%	1,963
Agree	26.80%	821
Neither agree nor disagree	6.04%	185
Disagree	2.25%	69
Strongly disagree	0.85%	26
Total		3,064

Q2 I find it easy to get through to someone at the practice on the telephone?

Answered: 1,243
Skipped: 1,821

Answer choices	Percentage	Responses
Strongly agree	17.14%	213
Agree	37.65%	468
Neither agree nor disagree	21.48%	267
Disagree	16.25%	202
Strongly disagree	7.48%	93
Total		1,243

Q3 I am satisfied by the quality of care provided by practice clinicians?

Answered: 1,243
Skipped: 1,821

Answer choices	Percentage	Responses
Strongly agree	52.13%	648
Agree	32.82%	408
Neither agree nor disagree	9.33%	116
Disagree	3.70%	46
Strongly disagree	2.01%	25
Total		1,243

Q4 Depending on the nature and urgency of my problem, I am confident that the practice will provide me an appointment within a suitable time frame?

Answered: 1,243
Skipped: 1,821

Answer choices	Percentage	Responses
Strongly agree	32.18%	400
Agree	36.52%	454
Neither agree nor disagree	16.09%	200
Disagree	10.38%	129
Strongly disagree	4.83%	60
Total		1,243

Q5 I value being able to book an appointment outside of normal opening hours (weekday evenings or weekends)?

Answered: 1,243
​​​​​​​Skipped: 1,821

Answer choices	Percentage	Responses
Strongly agree	39.26%	488
Agree	31.05%	386
Neither agree nor disagree	24.05%	299
Disagree	3.46%	43
Strongly disagree	2.17%	27
Total		1,243

Q6 Free parking at my surgery is really important to me?

Answered: 1,243
​​​​​​​Skipped: 1,821

Answer choices	Percentage	Responses
Strongly agree	58.00%	721
Agree	27.51%	342
Neither agree nor disagree	11.42%	142
Disagree	1.85%	23
Strongly disagree	1.21%	15
Total		1,243

Q7 I find the cleanliness of my practice to be of a good standard?

Answered: 1,243
​​​​​​​Skipped: 1,821

Answer choices	Percentage	Responses
Strongly agree	67.74%	842
Agree	28.16%	350
Neither agree nor disagree	3.78%	47
Disagree	0.16%	2
Strongly disagree	0.16%	2
Total		1,243

Q8 Overall, my experience of Whitstable Medical Practice is positive?

Answered: 1,243
​​​​​​​Skipped: 1,821

Answer choices	Percentage	Responses
Strongly agree	56.96%	708
Agree	30.65%	381
Neither agree nor disagree	7.48%	93
Disagree	3.38%	42
Strongly disagree	1.53%	19
Total		1,243

Q9 I would recommend Whitstable Medical Practice to others?

Answered: 1,243
​​​​​​​Skipped: 1,821

Answer choices	Percentage	Responses
Strongly agree	57.92%	720
Agree	26.87%	334
Neither agree nor disagree	10.70%	133
Disagree	2.74%	34
Strongly disagree	1.77%	22
Total		1,243

Q10 Gender

Answered: 3,064
Skipped: 0

Answer choices	Percentage	Responses
Male	39.03%	1,196
Female	60.61%	1,857
Gender Neutral	0.36%	11
Total		3,064

Q11 How old are you?

Answered: 3,064
Skipped: 0

Answer choices	Percentage	Responses
Under 16	0.00%	0
16 to 25	2.58%	79
26 to 44	13.61%	417
45 to 64	55.06%	1,687
65 to 74	22.26%	682
75 to 84	5.97%	183
85 or over	0.52%	16
Total		3,064