Estuary View Urgent Treatment Centre

Opening Times

  • 7 days a week, 365 days a year from 08:00 – 20:00
  • Tel: 01227 284309

This is a ‘walk in service’, no appointment is necessary. The Urgent Treatment Centre is open to everyone, regardless of where they are registered. Patients are seen in time and clinical priority order.

Urgent Treatment and MIU

During busy periods, waiting times will inevitably be longer but our aim is to see you as quickly as possible. You may also be referred to us by your GP, or other health professional. Or the Ambulance Service may bring you to the unit.


What is an Urgent Treatment Centre?

Urgent Treatment Centres (UTCs) are GP-led, open at least 12 hours a day, every day, offer appointments that can be booked through 111 or through a GP referral, and are equipped to diagnose and deal with many of the most common ailments people attend A&E for.

UTCs will also ease the pressure on hospitals, leaving other parts of the system free to treat the most serious cases. The UTC offer will result in decreased attendance at A&E, or, in co-located services offer the opportunity for streaming at the front door. All UTC services will be considered a Type 3 A&E.



We can treat

  • Minor Illnesses
  • Suspected broken bones
  • Minor head injuries
  • Minor burns and scalds
  • Cuts, wounds and grazes
  • Minor allergic reactions
  • Bites and stings
  • Sprains and strains
  • Removal of foreign bodies

Now with X-Ray


What happens on arrival at the Urgent Treatment Centre?

For Urgent Treatment Centre attendances we use a system of online check-in and triage. You will need to submit information via one of the tablet devices provided. We appreciate your patience with this important process. If you need support or are unable to use the tablet our Patient Liaison and Patient Co-ordinators will be happy to assist you.
We will collect come of the following details to help with provide you with the best care:

  • Name, address, date of birth, contact telephone number.
  • Name and address of your GP.
  • Nature of your injury or illness.
  • Details in relation to your injury or illness

This information is added to our clinical systems and is held securely and confidentially.

Patients may be triaged and offered pain killers if appropriate.

Estuary View Medical Centre
Boorman Way
Kent, CT5 3SE
01227 284 309

Any life threatening or serious injury should be dealt with by your nearest Accident and Emergency department or call 999.