Our patient coordinators are here to help you. They have a difficult job dealing with telephone calls and enquiries from every direction, so PLEASE BE A PATIENT PATIENT! When telephoning for an appointment, advice or a home visit the patient coordinator may ask you for a few details. They have been trained to make these enquiries on our behalf so we may help you in the most appropriate and efficient way.
We have trained staff who are responsible for the computerised repeat prescriptions, led by our prescribing supervisor who ensures that the service runs as smoothly as possible. They check that prescriptions have the doctor’s authorisation, are issued at the right time and may issue reminders about routine medication reviews.
Each doctor has a secretary in the Practice who will help you with queries regarding hospital appointments and transport only. (Surgery appointments and advice calls are made by the patient coordinators).
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