We use cookies to help provide you with the best possible online experience.
By using this site, you agree that we may store and access cookies on your device. Cookie policy.
Cookie settings.
Functional Cookies
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.
Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
This will help us to be more efficient by making an appointment available to you when you need it the most.
How to make an appointment
On normal working days our Patient Coordinators are available between 8am and 6:30pm.
Please phone 01227 284300 to speak to a Patient Coordinator.
When you speak with our Patient Coordinators you will be asked to give a brief description of your care needs. Any information given to any member of our team will be treated with the utmost confidence. As well as GPs and nurses, our team has multiple allied health professionals including:
- Physiotherapists
- Optometrists
- Clinical Pharmacists
- Mental Health Practitioners
- Social Prescribers
- Urgent Care Clinicians
- Nurse Practitioners
- GP Older Person's Team Clinicians (GPOP)
- Specialist Nurses (Women’s Health, Chronic Disease)
- Podiatrist
Our Patient Coordinators are trained to arrange the most suitable appointment for you.
GP Appointments
For urgent, on-the-day care please telephone our Patient Coordinators from 8am. If we are at maximum capacity, you may be asked to attend an Urgent Treatment Centre
For non-urgent, pre-bookable care, you can telephone our Patient Coordinators or contact us online. A telephone consultation with a GP will be arranged to discuss your health issue. At this consultation, if your GP feels an examination is required, they will arrange for you to attend the surgery in a timely manner. We will endeavour to book telephone or face to face consultations with your own GP to maintain continuity of care.
Online consultations
You are able to submit an online consultation between 8am and 6:30pm on normal working days from Monday to Friday. This is a good option for contacting us about non-urgent issues. They will be triaged by our Patient Coordinators and reviewed by a GP.
You may not receive a full response to your online consultation for up to 3 working days from the time of submission but we will provide you with progress updates prior to this. Therefore they are not suitable for urgent issues.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system
- phone us on 01227 284300, Monday to Friday from 8am to 6:30pm
- reply CANCEL to your appointment reminder text message
Out of Hours
If you need help when we are closed
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Chaperones
- If you feel you would like a chaperone present at your consultation/examination, please inform your doctor, or other clinician, who will be more than happy to arrange this for you.
Armed Forces veteranfriendly accredited
GP practice
